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Smaller firms want easy banking, Barclays? boss will tell Summit PDF Print E-mail
Monday, 03 September 2007

Steven Cooper, Managing Director of Local Business Banking for Barclays Bank, will tell a business summit next month that the important thing for smaller firms is that their banks should be easy to deal with.

He will say that, whatever it is smaller businesses want, whether that is making a payment or borrowing money, "it should be easy for them to get to that point quickly". This does not necessarily mean that owners of smaller businesses wish to talk to someone face to face, but what they do not want is to talk to someone who does not understand their problems, or who fails to call them back. 

The Small Firms' Summit is organised by the FPB and will take place on Wednesday, 17 October 2007, at Central Hall, Westminster. The main speaker will be the Rt Hon Charles Clarke MP, former Secretary of State for Education and Skills and former Home Secretary. Others speakers will include Adam Afriyie MP, a Shadow Minister for Innovation, Universities and Skills, and Alex Pratt OBE, a successful entrepreneur. 

Mr Cooper says that owner-managers of smaller firms tend to "love the thing they do" and do not want to spend much time on the financial side of the business. More and more smaller businesses are asking for advice and expertise from their banks, rather than simply a loan. Most want guidance, empathy, products and solutions to problems. They expect a bank to tailor responses to their demands.  

Barclays provides all small-business customers with a dedicated, locally-based and named relationship manager, plus the ability to choose how they want to bank, be it by branch, telephone or over the Internet. The bank has created an environment that knows what it is like to start and run your own business.

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