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CitySprint and RS Working Together to Deliver the Best Service to Customers PDF Print E-mail
Friday, 09 February 2007

RS Components UK Ltd, the leading distributor of Electronic, Electrical, Electromechanical and Industrial products, has awarded a two year contract worth over £1million per annum to CitySprint, the UK’s leading SameDay Courier company. This partnership, which came about after an extensive six month tender process, is part of RS’ drive to ensure that it offers the best possible service to its customers.

Previously RS had used a range of local courier companies to service its 17 Trade Counters and 5 Call and Collect outlets based nationwide. RS recognised that CitySprint’s unique infrastructure which comprises over 31 wholly owned ServiceCentres, its high level of expertise and professionalism made them an ideal partner to support this level of activity.

Customers using the RS courier service will benefit from a standardised service, wherever they are in the country, and the ability to access real time delivery information through CitySprint’s track and trace technology - CourierLocator.

Klaus Goeldenbot, UK General Manager RS stated,"RS is delighted to award this contract to CitySprint. Their professional image and high standards are attributes that our customers have come to expect from RS and therefore CitySprint fit very well with the RS market leading supply chain. This is a way of working together to ensure that we deliver the best possible choice and service to our customers, in a way that adds value".

Andrew Bernard, Chief Executive of CitySprint, added: "The process was extensive and exhaustive, and certainly put us through our paces. However, it was a very good opportunity to develop a relationship with RS Components in advance of working with them. The tender process gave us a good insight into RS as a client and enabled us to provide them with a tailored service which suits their needs."

 
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