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TNT Wins European Business Award for Customer Focus PDF Print E-mail
Wednesday, 31 January 2007

TNT Express has won a “European Business Award” for the most customer focused company in Europe. This renowned prize is supported by several organisations including CMS, AXA, Grey EMEA, Siemens, Société Générale and The Wall Street Journal Europe.

TNT Express won the prize in the “Customer Focus” category, which recognizes companies that “best demonstrate that they have the customer at the heart of their business and deploy and manage their resources to most effectively meet the needs of their customer base”. Chris Goossens, Director Customer Experience, TNT Express, collected the award during a ceremony at the Conrad Hotel in Brussels, on 31 January.

The winners were chosen in six categories from hundreds of companies by a jury of European academics, business specialists and board members from European enterprises. The decision was based on several criteria including the company’s customer management strategy, the deployment of its resources to meet the needs of the clients and customer related innovations.

Mrs. Marie-Christine Lombard, Managing Director of TNT’s express division, said: “As TNT Express strives to be truly customer centric, each of us has a role to play, including drivers, operations and warehouse staff, marketing, finance and administration personnel as well as other management functions. Everything that we do has to be customer-oriented.”

 
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