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DPD Scoops National Customer Service Award PDF Print E-mail
Thursday, 16 December 2010

DPD's Central Customer Services Elite Team has scooped the 'B2B Team of the Year' category at the prestigious National Customer Service Awards, held at the Grosvenor Hotel, Park Lane, London on 7 December 2010.

To win the B2B Team category, DPD reached an initial shortlist of eight companies from a total of over 50 entries and to be crowned overall winners the Elite Team saw off strong competition from the likes of RBS and Johnson & Johnson.

The entry focused on the way that Elite proactively looks after DPD's customers who include PC World, ASOS, O2 and Vodafone.

The NCS Awards judges said: "This is a great achievement from a new team and demonstrates what can be achieved when companies take time to really work closely with customers and build one-to-one relationships."

Claire Nicolas, Customer Service Manager - Engagement, collected the trophy on behalf of the Elite Team. The win means that DPD has now collected a very impressive nine industry awards so far this year.

Director of Sales and CRM, Elaine Kerr, said: "This is a fantastic award and it's especially pleasing to win a category that recognises the outstanding achievements of our people. The Elite team has only been with us for just over a year but they've already made a huge difference. Our Top 100 customers love the proactive and personal service that they now receive from us."

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