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Royal Mail Delivers Target-Beating Quality Of Service
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Friday, 28 November 2008 |
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Royal Mail’s postmen and women delivered First and Second Class mail at target-beating performances this summer, according to the latest independent research on Royal Mail’s quality of service published today. The report showed 93.4% of First Class mail was delivered the next working day after posting - ahead of the 93.0% target - and 98.8% of Second Class mail was delivered within three working days after posting, above the 98.5% target. Standard parcels, Special Delivery, International European and business bulk mail services were also all delivered ahead of target. Mark Higson, Managing Director of Royal Mail Letters, said: "These target-beating results are a tribute to the dedication and commitment of Royal Mail’s postmen and women but we will not relax and are determined to keep doing all we can to deliver ever better service to all our customers."
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