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Fortec Pallet Distribution Network Appoints New Regional Commercial Manager PDF Print E-mail
Thursday, 17 February 2016

ImageThe Fortec Pallet Distribution Network has appointed David Spong Regional Commercial Manager for the Southern Region.

In his new role the 49-year-old will oversee the development of Fortec’s relationship with a third of its 65-strong network of licensees. As well as focusing on creating new revenue streams as part of Fortec’s ongoing expansion, he will also help existing licensees in their plans for individual growth.

David will work with 21 licensees across a wide area including Sussex, Kent, Essex, parts of London, Cambridgeshire, Peterborough and Norfolk.

David brings more than 20 years experience in the transport industry to Fortec. After 17 years with TNT, including 14 years as a General Manager, he has spent the last three years working for TDG and more recently City Link.

He said: “I am delighted to join the Fortec Pallet Distribution Network as Regional Commercial Manager for the South. Fortec has an excellent reputation across the whole transport industry and I am pleased to be part of such an exciting company.”

Neil Hodgson, Managing Director of Fortec, added: “We are pleased to be able to welcome David to Fortec.

“David has a wealth of experience from his 20 years in the transport industry and I am confident we will reap dividends as we use that experience for the commercial advantage of Fortec and its licensees – both existing and future.”

David, a father of three, is married to Julia. The couple live in Sawbridgeworth, Hertfordshire.

Herefordshire business is booming for APC Overnight PDF Print E-mail
Thursday, 17 February 2016

APC Hereford Managing Director Kirsty Merriman with Rob Orr, Operations Director (centre back) and Beau Heaven, Sales Executive.
APC Overnight has trebled the size of its Herefordshire service capability by moving to a new 3500 square ft / square metre site. The family-owned and managed APC C.S. Couriers distribution centre joined the APC Overnight network in 2008 and business has grown rapidly for next day deliveries. The depot’s customers include the cider company H Weston & Sons, Wye Valley Brewery and natural gardening company Wiggly Wigglers.

The depot now handles over 180,000 consignments a year and it has seen off competition from other major couriers. Those companies have since relocated outside of the county, leaving APC with the majority market share for next day parcel deliveries.

“Herefordshire is a rural county and the recession has had a big impact. We have, however, dedicated ourselves to growing our business and we are flourishing, with more than 300 clients in the food, drink, electrical, engineering, clothing retail, jewellery and service industry sectors. We are one of only two major couriers left in the county and we have the largest share of the business. Our customers appreciate the personal service we offer and their own clients appreciate the reliability of the APC Overnight next day service,” says Kirsty Merriman, Managing Director.

With a team of 16 staff and a larger fleet of APC-liveried delivery vehicles, the Hereford facility manages as many as 700 parcels a day for next day delivery to every corner of the UK through the APC Overnight nationwide network. In addition, the Hereford facility offers NetDespatch online booking and tracking to simplify its customers’ administration.

“Our ability to provide exceptional service and our determination to succeed will help us to continue to grow the business, maintaining our lead in the county and adding further strength to APC Overnight as a whole,” concludes Kirsty Merriman.

Nottingham Web Design Business Opens Transportation Specific Division PDF Print E-mail
Thursday, 17 September 2017

Nottingham based Web Design agency, Imaginaire Digital has opened its doors to transportation companies that are looking to generate more business from their websites.

Imaginaire Digital offer a full suite of digital marketing services, including web design nottingham, seo nottingham and ppc nottingham.

City Link Newmarket Appoints New Depot General Manager PDF Print E-mail
Thursday, 17 February 2016

ImageCity Link has appointed a new General Manager at its Newmarket Depot.

Rob Hawley comes to the company with almost three decades of experience in the transport industry and 15 years in the parcels sector.

In his new role Rob is managing a team of 75 handling 19,000 parcels per week from a 200-strong client base across four counties – Suffolk, Norfolk, Cambridgeshire and Essex. Geographically the depot covers an area from Brandon in Suffolk down to Colchester, and from Cambridge across to Felixstowe.

Originally from Stoke-on-Trent Rob moved to Cambridge in 1987. During his career he has worked in production and distribution for Kia Ora, part of Schweppes, Cambridge-based DMC and Laserpoint. He also obtained his Class 1 driving licence and worked as a general haulage driver on the continent for Murfitts. Over the years he climbed the ladder at Murfitts and was eventually promoted to Transport Manager overseeing general haulage freight throughout the whole of Italy. After a brief stint at Aspray Transport in Willenhall, West Midlands, Rob joined Nightfreight as General Manager of its St Neots Depot. He remained at the company until being made redundant in 2009. Rob continued to work as a consultant until his recent appointment at City Link.

Rob, a married father-of-two said: “I am delighted to have been appointed as General Manager of City Link’s Newmarket is dedicated to providing a first class service to each and every Customer.” depot. The company has an excellent reputation within the industry. In the short time since my appointment I have found City Link an exciting company to work for and the team at Newmarket.

Duncan Faithfull, Sales and Marketing Director at City Link, added: “We are delighted to have Rob on board at City Link in Newmarket. He brings a wealth of experience to the depot, having worked in the transport industry throughout his career, and under his management the team are performing exceptionally well. We look forward to working with Rob in the future for the benefit of the City Link Newmarket depot and all its Customers.”

Yodel puts customers �at the Board Table� PDF Print E-mail
Thursday, 17 February 2016

ImageYodel has appointed Natalie Beckerman as Customer Experience Director. This is a newly created role on the Executive
Board with responsibility for representing the views of customers.

With over 15 years’ experience helping businesses achieve the best customer experience, Natalie has specialised in designing customer satisfaction and improvement programmes with some of the UK and world’s leading companies in
hospitality, travel and retail.

Natalie was previously Head of Customer and People Experience with Telefonica O2 UK. In that role she acted as the voice of the customer and had responsibility for customer engagement and right first time processes.

Yodel’s newly created position of Customer Experience Director and Natalie’s appointment is central to the company’s ambition to be the customer champion for delivery by offering the highest level of convenience, unrivalled choice in delivery options and truly great customer service.

Natalie said: “It’s great to join a forward-looking company that is prepared to challenge industry traditions on customer service. I’m passionate about people and service delivery. Yodel is convinced that the industry can better serve customers and we are looking at new and innovative ways to achieve that. We must ensure that the services we offer are in step with the needs of today’s customers.”

Yodel Chief Executive Jonathan Smith said: “l am very excited about Natalie’s appointment. She will put the customer at the Board Table for us. Natalie brings a wealth of experience and expertise that the company and its customers will benefit
from. She will give us the step change we need to be our customers’ ideal delivery partner. We have a great leadership team at Yodel and Natalie is a great addition.”

UPS Expands UK Green Fleet Ahead of London 2012 Games PDF Print E-mail
Thursday, 17 February 2016

ImageUPS More Than Trebles Number of Electric Vehicles Deployed In London; Fleet To Serve Key London 2012 Games Venues

UPS today announced the deployment of 14 purpose-built, electric vehicles, increasing the size of its UK green fleet to 20.

Operating out of UPS's Camden and Barking facilities, the all-electric vehicles will form a key part of the UPS fleet that will serve many of the host venues before, during and after the London 2012 Olympic and Paralympic Games. The new vehicles already sport the London 2012 logo which can be seen on UPS's entire 3,600-strong UK fleet.

Twelve join UPS's existing fleet of electric vehicles, which have been operating out of the Camden facility since 2009, while the remaining two vehicles extend the reach of the green fleet, becoming the first to operate out of UPS's facility in Barking.

"With the London 2012 Olympic and Paralympic Games only eighteen months away, we are very focused on reducing the carbon footprint of our delivery network in the capital. Over the past few years, we have invested in technological improvements allowing us to expand our electric fleet, such as installing extra charging units at our London facilities," commented Cindy Miller, Managing Director UPS UK, Ireland & Nordics. "This is an important step in our continued commitment to making our operations more sustainable."

Developed by British manufacturer Modec, this electric vehicle is one of the first of its kind to effectively harness the power of modern, high energy batteries in order to meet the medium range, high performance requirements of hard working, urban delivery vehicles. Each vehicle can undertake around 60 miles on a 6 hour charge.

Globally, UPS has been utilising alternative fuel vehicles for more than 70 years. Most recently, the company announced the purchase of 130 next generation hybrid electric vehicles (HEV) in September 2010, adding to its growing alternative-fuel vehicle fleet in the US.

UPS already operates one of the largest private alternative-fuel fleets in the package delivery industry - 1,949 in total. The fleet is deployed in eight countries besides the U.S. and has travelled more than 185 million miles since 2000.

Post Office urges CWU to withdraw strike ballot PDF Print E-mail
Thursday, 17 February 2016

The Post Office has said it was disappointed at the CWU’s plans for an industrial action ballot in the 373 Crown Post office branches.

Paula Vennells, the Post Office’s Managing Director, urged the union to withdraw its ballot notification.

She said: "The Crown Post Office network is losing £55 million a year. We regret the fact that the CWU is unwilling to engage in a constructive dialogue about tackling this unsustainable financial position.

"We know having no pay increase is a very difficult message for our staff. The unfortunate reality, however, is that the Crown Post Office network is loss-making. Right across the country, difficult choices are being made by many public and private sector organisations and we are no different.

"Any form of industrial action will only harm our customers and do nothing to resolve the urgent need to reverse the losses in the Crown network."

The first half of the current financial year, 2010-11, saw a drop of £28 million in Post Office revenues compared to the same period a year earlier. Without the £150 million annual Government subsidy to support loss-making smaller branches, the Post Office would have recorded an operating loss last financial year. The Government has made clear its funding for the whole network going forward depends on a clear plan to eliminate the losses in the Crown network.

Palletways 51 Drives Ahead PDF Print E-mail
Thursday, 17 February 2016

ImagePalletways 51, a member of Palletways, has expanded its fleet of vehicles to accommodate its growing number of national and international customers.

Five new vehicles, kitted with the company’s latest livery, have been purchased, bringing the total number in the company’s fleet to 14.  The vehicles purchased by Palletways 51 include two 26-tonne vehicles, one 18-tonne, one Arctic and one 7.5-tonne vehicle. The vehicles were supplied by local Renault dealer, Allports.

Dez Shirley, Managing Director of Palletways 51, said: “Not only will the expansion of our vehicle fleet allow us to continue to develop our business via the Palletways network, but will also enable us to maintain the leading edge service that we provide to our customers as we grow.”

CitySprint recognises individuals who have made a significant contribution PDF Print E-mail
Monday, 14 February 2016
CitySprint has announced it's 2010 internal award winners. Each year CitySprint presents awards to individuals who have made a significant contribution to the business
'Green is the future' as City Link take delivery of teardrop trailers PDF Print E-mail
Monday, 14 February 2016

ImageCity Link is looking to cut its carbon footprint by switching to futuristic fuel-efficient trailers.

Fifteen of the distinctive Teardrop trailers with curved outlines which reduce drag have been supplied to City Link by UK manufacturer Don-Bur.

The delivery company will test the curtainsiders across the UK and is hoping to cut carbon emissions and make substantial fuel savings as a result.

Paul Hehir, City Link’s Fleet Manager, said: “As City Link moves half a million parcels a day it is committed to reducing its carbon footprint wherever possible.

“The Teardrop trailers are ergonomically designed to reduce drag which leads to greater fuel efficiency and we plan to test them in every way possible across the country.

“We are expecting them to make a significant impact on our carbon emissions –fulfilling its mission that green is the future.”

Richard Owens, Group Marketing Manager for Don-Bur, said: “The Teardrop curtainsider trailer can give fuel savings of up to 16 per cent, depending on road and driving conditions.

“The Teardrop is absolutely ideally suited to City Link which operates its fleet on motorways and trunk roads, often travelling at night.

“We are delighted that City Link has taken on so many Teardrop trailers and look forward to supplying them with more in years to come.”

First launched in 2006, the box van version of the Teardrop box trailer has generated fuel savings of up to 18 per cent, depending on operating conditions. The average saving for an operating fleet is 11 per cent.

Don-Bur is now testing the Teardrop MK2 which has several radically altered features in order to improve airflow, including a new skirting system, new tubular under-run and a futuristic rear frame design.

ByBox Increases Its Presence in Europe PDF Print E-mail
Monday, 14 February 2016

ImageByBox, the in-night distribution and field service solutions specialist is increasing its presence in Europe.

Now operating in France, the Republic of Ireland, Luxembourg, the Netherlands and Belgium, the ‘distribution revolution’ is growing and shows no signs of stopping.

ByBox, which has more than 18,000 drop boxes at 1350 locations in the UK alone, delivers parts overnight, pre 8am to its network of drop boxes or pre 10am direct to the customer site. All of these deliveries can be tracked in real time through ByBox’ unique Thinventory ™ software platform.

This enables customers to ensure their service engineers meet their SLAs and by giving total transparency of stock at all times, it allows them to reduce their stock-holding and warehousing costs, substantially in some cases.

Indeed judges at the recent SITL Europe 2010 exhibition in Paris were so impressed with ByBox’ operation in France, they recently awarded it the coveted title of Best Innovation Services Transportation and Logistics. Praising ByBox’ “global turnkey solution”, the judges said the system could readily be applied to other markets where reverse logistics and ‘last mile solutions’ were required, notably in e-commerce.

As well as delivering parts destined for field service engineers in several European countries, ByBox offers a solution for companies holding stock at centralised European warehouses which need to be delivered in the UK.

Parts can be picked as late as 7pm from locations such as Eindhoven, Munich, Frankfurt and Antwerp and still be delivered to the UK the next morning, pre-8am to a drop box or pre-10am to site, coming through the ByBox dedicated late hub in Coventry.

One of the world’s leading players in the reprographics market achieved substantial savings by closing its UK spare parts warehouse and centralising everything in its European hub. By using ByBox’ Inbound Europe service, they are able to get vital parts to their 280 field service engineers in the UK before 8am each day without any deterioration in customer service. ByBox collects parts at 6.30pm from the customer’s European hub and drives them through the Channel Tunnel to Coventry for onward distribution to the drop boxes.

ByBox also saved this leading company a small fortune by introducing a system whereby any spare parts that are not required for a particular repair are returned to the Coventry hub and stored for future use. Prior to this system being used, the customer had routinely overstocked on spare parts.

The ByBox Thinventory ™ system keeps track of stock at all times; both in the warehouse and out on the road, eliminating the expense of unwanted stock sitting in engineers’ vans.

Mark Garritt, Managing Director of ByBox said: “In these tough economic times companies can no longer afford to tie up capital holding large amounts of spare parts in warehouses or allowing them to languish unused stock in engineers’ vans. Nor can they afford to miss targets in their Service Level Agreements and pay penalties because vital parts did not reach their engineers in time. ByBox has the solution to both these problems.

Our unique Thinventory ™ system coupled with our network of drop boxes in the UK, the Republic of Ireland, Benelux and France allows our customers to provide a first-class service while stripping out unnecessary costs. They can keep stock-holding to the minimum and still be confident that the right part will reach the right engineer at the right time the next morning – no matter if the journey is hundreds of miles across the Channel or the Irish Sea.”

In France, ByBox has established a network of more than 100 drop boxes in six regional locations from which it can serve engineers across the whole country and plans to more than double the network in 2016. In Belgium, ByBox has recently been awarded two contracts working in a joint venture with a local in-night delivery company, SLS, to provide pre 8am delivery to an initial 17 drop boxes.

In the Netherlands, along with drop boxes, ByBox have 23 Pick Up and Drop Off points (PUDO’s) and in the Republic of Ireland, ByBox offers a pre-10.30am service to drop boxes in the Dublin area and a pre-12 noon service to all other areas the next morning. Customers can also request that parts are delivered directly to site.

Customers in the Republic of Ireland also benefit from ByBox’ Technical Courier service in which engineers can carry out swap outs and simple repairs of an item at a customer’s site, and BlackStripe™ which automatically re-routes returned parts by using an intelligent 2D barcode which tells the ByBox scanning system that the part is a return and dynamically routes it back to the originator.

Paragon real-time innovation improves delivery route management PDF Print E-mail
Wednesday, 09 February 2016

ImageAn innovation from Paragon Software Systems is helping to streamline many retail and other fixed route deliveries by
integrating live vehicle tracking data with Paragon’s transport planning software. With operators looking to drive down transport costs, they are embracing the technology to boost efficiency.

Recognizing the efficiencies that real-time vehicle tracking embedded in Fleet Controller delivers to daily dynamic planning operations, the company has now also linked this functionality into its route management system, Paragon RMS, used by fixed route transport operators. This live data integration means vehicles can be tracked against the planned routes and
re-scheduled during the day to reflect actual fleet activity. Using Paragon RMS with Fleet Controller, fixed route operations can improve both efficiency and customer service.

“Companies that have regular distribution patterns can benefit from using vehicle tracking to give them accurate real world information to help improve fixed route performance. This provides a powerful tool that enables transport operators to manage and make the most of day-to-day variations,” says Phil Ingham, Paragon Support Director.

“The software offers clear advantages for customer service. The live vehicle data allows pre-planned delivery times to be updated daily, enabling the transport management team to tell customers of changes. The system can also send automatic text or email messages to tell customers when the delivery vehicle will arrive,” he adds.

Paragon RMS stores the fixed routes, previously created by Paragon’s routing and scheduling system. Daily delivery volumes are downloaded from the customer’s business system (such as warehouse management, sales order processing or enterprise resource planning systems). The software checks the updated schedules automatically for feasibility and legality. The schedules are then adjusted to avoid any potential problems and further improve efficiency.

The system also provides performance reports for individual drivers and vehicles. This gives a bird’s-eye view of how the fleet is working and where improvements are possible.

“You can look at deviation to routes, on-time delivery records, and actual miles travelled versus the mileages held within the system. This innovative enhancement opens new opportunities to improve fixed route management,” says Phil Ingham.

APC Overnight delivers nationwide growth for Benson Signs PDF Print E-mail
Wednesday, 09 February 2016

ImageLiverpool sign manufacturer Benson Signs has seen a substantial growth in its business for nationwide next day deliveries by APC Overnight to most of its key clients. These include Whitbread, Costa Coffee, Pizza Hut and Subway, to name but a few. APC Overnight delivers signs of all shapes, sizes and weights through its unique ‘Handled with Care’ delivery service to Benson Signs’ customers across the UK, Ireland and the Channel Islands.

“APC’s reliability and flexibility is an important factor in helping us to expand our nationwide sales and it also keeps our existing customers happy. Having a depot nearby - APC Swift Despatch – also allows us to respond to urgent requests with a next day delivery if necessary. The service enables us to ship many signs of all sizes, shapes and weights nationwide – one week we shipped over 500 kg of signage. Signs are made in-house from a wide range of materials and some are fragile. APC gets the products to site, intact and on time, every time,” says Dave Moore, Technical Sales at Benson Signs.

Benson Signs uses an innovative web-based system that links directly to APC for online booking, parcel labelling, tracking and proof of delivery (POD). The NetDespatch Velocity system was set up for Benson Signs by APC Swift Despatch and is saving administration time and helping with customer service.

“The web software is very easy to use and helps streamline parcel booking. It also helped us minimise our paper output, which is in-keeping with our strong “green” ethics. The system allows us to keep a computerised record of all our dispatch and delivery information in one place and generates the shipping labels automatically, providing visible tracking from collection to delivery. The POD facility has many uses; it shows that the parcels have been received on site and by whom. We can then send the POD to the customer should they have a query about when the sign was delivered,” says Dave Moore.

Benson Signs’ 45,000 sq ft site in Liverpool provides one of the largest in-house sign production facilities in the UK with powder coating, wet spraying, steel fabrication, computerised routering, laser profile cutting, traditional signwriting, full colour digitally printed signs and banners, silk screen printing and LED illuminated signage.

Palletline In Action Across The Eurozone PDF Print E-mail
Wednesday, 09 February 2016

The first few weeks of 2016 have seen a dramatic upsurge of business for Palletline's new European service offering.

With our new service linking every corner of the Eurozone, Palletline now provide quality services to 30 countries, adding significant value to any supply chain. With the Palletline Europe focus on delivering fast, reliable and cost effective pallet distribution services into and from continental Europe, it's a winning formula.

Experienced Palletline members DSV, C S Ellis (Group) Ltd and Europa are providing the service, supported by Palletline's industry leading IT systems offering Members and their Customers track and trace together with accurate proof of delivery information.

Alongside popular destinations including France, Spain, Germany and Scandinavia, Palletline Europe also provide a reliable solution for more distant locations such as Slovenia and Lithuania.

So, whether you have a single pallet for delivery to Milton Keynes, or a collection in Germany for delivery to your site in Inverness, Palletline now have the complete solution.

Palletline's European service promises no hidden costs in the shape of surcharges, currency or fuel fluctuations. Available to Customers across the UK and Ireland via the established Palletline Member Company network, the new service is already set to exceed initial estimates in terms of pallet volumes.

Palletforce retains prestigious ITM award PDF Print E-mail
Wednesday, 09 February 2016

ImagePalletforce have retained a prestigious Institute of Transport Management award for the third year running.

The Logistics Pallet Supplier award was first given to Palletforce, the UK’s leading palletised distribution network, in 2009 and officially recognises them as the best network in the business.

The award is based on factors including range of services, growth and achievement, IT, quality of management, specialist services, geographical reach and customer service.

Michael Conroy, Chief Executive of Palletforce, said: “This is a fantastic achievement that reflects the hard work of all our staff and members and shows just how far Palletforce has come since it was set up 10 years ago.

“I’d like to congratulate everyone in the Palletforce ‘family’ for their efforts so far and look forward to a future of even more hard work and success. “Receiving such a respected award like this is recognition of the professionalism and dedication to quality that runs throughout the whole of our network.

“At the heart of our network is an unwavering desire to provide the best quality service to our clients. We are constantly ploughing resources back into the network and we will continue to do so to ensure we remain at the forefront of the sector.”

Hat-Trick for Nightfreight Newton Abbot Depot PDF Print E-mail
Wednesday, 09 February 2016

Kieron Dowling (head of transport UK & Ireland) presents award to Mark PepperThe dedicated staff at the Newton Abbot Contract logistic Depot of the national delivery network Nightfreight is once again celebrating having won the prestigious title of "Best Depot Award" from its top customer,

It is the third time in succession that the Devon based team have won the award, which is presented Bi-Annually by global office supplier Office Depot.

The 15 Strong Devon team, based on Kingsteignton industrial estate, beat stiff competition from 14 other logistics companies to gain the title of "Best Depot".

Office Depot award the title based on a number of Key performance indicators including Service levels, Customer Complaints, Credits, Reporting Accuracy and the % of usage of their own Hand Held Terminals by the drivers. The Newton Abbot team came top in a number of these categories and are very proud to have achieved this accolade for the 3rd time.

The site Contract Manager, Mark Pepper, said "This award is a testament to all the hard work put in by all the staff here at Newton Abbot, The team is very customer focused and this award would not have been possible without the commitment to Customer Service, attention to detail and determination of all the staff from the warehouse, office and of course the drivers. I am very proud of all of them. Office depot themselves provide us with excellent support from the Leicester DC, Paul Kitching the Regional Transport Manager and Sarah Morris's team at the Office Depot "Delivery Support Line" based in Andover who provide support to the drivers whilst at the delivery points."

During 2010 The Newton Abbot site handled in excess of 95,000 Consignments on behalf of Office Depot on a dedicated Fleet of 11 Transit Vans. Of the 95,000 Consignments only 11 where not delivered on time, accurate and complete.

Nationally Nightfreight handles almost 4000 daily deliveries for Office Depot from 5 sites in Newton Abbot, Norwich, Llanelli, Willenhall and Castleford.

Paul Kitchen, Regional Transport manager for Office Depot added:
"We have close working relationships with our 3rd party operators and it is important to Office Depot to recognise outstanding performance. For Nightfreight Newton Abbott to win this award for a third time in a row, shows real dedication from the whole team. Good luck for 2016!"



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